Refund policy
Interelia Refund & Return Policy
Last Updated: 01, June 2025
At Interelia, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
1. 30-Day Refund & Replacement Guarantee
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You may request a refund or replacement within 30 days of receiving your order if the item is:
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Damaged during shipping
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Lost in transit
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Incorrect or defective
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2. Eligibility Conditions
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Items must be unused, unopened, and in their original packaging (unless the issue relates to shipping damage or a defective product).
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Consumable products that have been opened, used, or tampered with are not eligible for refunds unless defective.
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Sale or promotional items may be non-refundable unless damaged or defective.
3. Return Process
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Contact our support team within 30 days at info@interelia.com or interelialifesciences@gmail.com with your order number.
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Provide photos/videos of the damaged or incorrect product (if applicable).
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Our team will review your request and provide instructions for return or replacement.
4. Shipping for Returns
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If the product is defective, damaged, or the wrong item was sent, Interelia will cover return shipping costs.
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For other eligible returns (if allowed under specific cases), customers may need to bear return shipping charges.
5. Refunds
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Approved refunds will be issued to your original payment method.
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Processing typically takes 5–10 business days, depending on your bank or payment provider.
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If a replacement is chosen, delivery timelines will follow our shipping policy.
6. Exceptions
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Requests made after 30 days of delivery will not be eligible for refunds or replacements.
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Products returned without prior approval from our support team will not be accepted.
7. Contact Us
For refund or return requests, please reach us at:
📧 Email: info@interelia.com/ interelialifesciences@gmail.com
📞 Phone: +91 94297 27754 / +91 63536 94503
🏢 Address: A/1228, Money Plant High Street, Jagatpur Road, Gota, Ahmedabad – 382481